Q: Is it safe to purchase product via your website?

A: Yes, it is very secure for you to do business with us via our website. The Payment platforms we utilize are SWREG and RegNow, which are branch companies belong to Digital River.
Via these two secure payment platforms with SSL encryption, the information you provide will not be used for any other commercial purposes and will not be sold, rented, leased or otherwise forwarded to any third party with the exception of our sales processor Click Bank, who will process your orders and distribute the goods or services that you have requested.

Q: What payment method do you accept?

A: We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order. If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

Q: Which currency do you accept?

A: We support many currencies, such as AUD, EUR and so on. You could select the currency you like in Shopping Basket page.

Q: Should I put spaces or dashes in the Credit Card number?

A: No. Your card number should be entered in as a continuous string of numbers.

Q: How can I know my order is processed successfully?

A: Commonly, once your order is processed, you will receive a confirmation email sent from RegNow or SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon.
If your order is placed from SWREG, you can go to this website to check your order status first: www.cardquery.com. If your order is placed from RegNow, you can go to this page: http://www.regnow.com/order_lookup.html

Q: I purchase your software online but haven't received the register key.

A: There are some reasons why this could happen. In most cases, the keycode email might be filtered out as spam. If so, please login to our CRM http://support.wondershare.com to get the keycode email by yourself. It's free.
Be aware before you install the full version, you should uninstall the trial version first.

Q: How can I get a receipt via Regnow?

A: If you paid via REGNOW, you will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this receipt for your records!
For more information, please contact http://www.regnow.com/help_contact.html directly for help.

If you have more questions, please click the Online Contact Form to ask for more help.